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|Payment||Immediate payment is required. Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in anyway that I can.|
|Shipping||I usually ship within 1-3 business days. additional fees will be. Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Please note: VAT fees are not included in any of my prices. Etsy has put this verbiage on most, if not, all sellers pages; we cannot hide or get rid of it. So if you are not from the US please keep in mind that VAT is NOT included in my selling price or shipping fees. If the USPS website states the item has been delivered, I am not responsible for any item lost or stolen from your property. You will need to contact your local post office to resolve the situation and/or file a theft report with your police department.. Sorry we cannot be held responsible for late, lost or undelivered packages once they are shipped. If you would like to pay extra to insure your package we will be happy to do so. If an item ends up being returned to me as refused, not picked up, due to an incorrect address, etc., I will refund the buyer the amount of the item but not the cost of shipping as long as I receive the item in the same condition as it was sent. I will be happy to resend the item for the additional cost of shipping. If I am charged a fee for retrieval of a package that has been returned, that cost will be deducted from the amount refunded, or added to the cost to reship.|
|Refunds and Exchanges||If you are unhappy with your order for any reason please contact me within 3 working days of receiving your package. I will do my best to resolve the problem quickly; I want happy customers! Returns/Refunds are offered on a case by case basis (minus original shipping costs). Return shipping will also be paid by buyer. All return shipping fees will be paid by buyer including those items that were purchased with free shipping. If an item arrives to you in broken condition due to shipping handler - notify me immediately through the Conversations tab with photos. I will require at least 3 photos of the broken item, showing condition of box and item as it was received from shipping service. I must have pictures in order to file an insurance claim with the USPS Postal Service. Please do not discard anything that was received - item, packing or box until I notify you a refund from Post Office is received. Some times they ask to see damaged shipment. Do not mail back unless requested to do so. I would notify you by Conversations tab with instructions. I will also notify when a refund is being issued.|